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Social KPIs: Key Metrics for Advancing ESG Goals

Social Key Performance Indicators (KPIs) are crucial in assessing and enhancing an organization's impact on society, its workforce, and overall Environmental, Social, and Governance (ESG) performance.

This article provides an in-depth exploration of these essential Social KPIs, emphasizing their significance, measurement methods, and impacts, thereby underscoring their vital role in advancing robust ESG initiatives.

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Comprehensive Social KPIs for ESG

1. Employee Turnover Rate

Number of employees who have left the company in a given period.
Total number of employees at the start of the period.
Turnover rate formula: (Number of leavers / Total employees) x 100.

Importance: A low employee turnover rate signifies stability within the organization, reduces recruitment costs, and indicates a positive work environment. It reflects the company's commitment to retaining talent and promoting job satisfaction.

Measurement: Calculate the percentage of employees who have left the organization within a specific period (e.g., annually) and compare it to industry benchmarks. Consider reasons for turnover, such as resignations and retirements.

Impact: A lower turnover rate suggests a more stable workforce, leading to better knowledge retention, improved morale, and potentially higher productivity. It can also positively impact the company's reputation as an employer of choice.

2. Diversity and Inclusion Metrics

3. Employee Engagement and Satisfaction

4. Training and Development Opportunitie

5. Health and Safety

6. Community Engagement and Impact

7. Customer Satisfaction and Loyalty

8. Supply Chain Social Standards Compliance

9. Living Wage Compliance

10. Labor Rights and Standards


Check out our comprehensive guide to gain deeper insights


Building a Resilient Future: The Transformative Power of Social KPIs in ESG Strategy

The detailed assessment and management of these Social KPIs are essential for organizations aiming to excel in their ESG endeavors. By extending beyond traditional financial metrics, companies can gain valuable insights into their operations, enhance their social impact, and fulfill their commitments to corporate social responsibility.

These KPIs serve not just as a gauge of current performance but also as a roadmap for continuous improvement and sustainable growth, fostering a resilient and socially responsible business that thrives in harmony with its community and stakeholders.


As we navigate the complexities of ESG, it’s clear that the journey is one best undertaken together.

We invite you to join our vibrant ESG community, a collective force driving positive change. This is your opportunity to be part of a dynamic network where knowledge, best practices, and innovative ideas are shared freely, empowering you to make impactful decisions.

Together, we can amplify our efforts to shape a sustainable future.

Join us and become a catalyst in the global movement towards a more equitable, environmentally responsible, and socially conscious business landscape.


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